Creating kitchens and baths for finicky customers since 1993

backsplash features inset metal tiles for accent and texture

Customer Testimonials

Notes from all over, from Happy Customers -- the very best kind!

  • FROM ADELE AND LES (City of Rochester, NY), who got a shiny new bathroom:

Dear Jim,
   Thank you for creating a great new bathroom for us. We appreciate your excellent work!
Sincerely, [signed]  
PS: We've enjoyed getting to know you!

  • FROM TRISH (near Victor, NY), who fixed her moldy old basement bathroom shower:

Hi Guys,
You've done a magnificent job -- looks great!!! Thanks for the new toilet seat, too. Many thanks -- you've been so helpful, [signed]

[excerpted from a long letter to our GC, McKenna Plumbing, Inc. about both projects]
   We recently had our kitchen and bathroom remodeled by McKenna's and we want you to know how pleased we are with the results. They are beyond our expectations...
   WE also want to mention how pleased we are with the craftsmen who did the work. ...Jim Bessey [remodeled] the bathroom... Jim worked as if [he was] remodeling [his] own home, paying attention to details which would have escaped us...Jim's bathroom tile work is perfect. [He] logged hours on several weekends and evenings...
   We can't say enough about all the folks who worked on our home. They made McKenna's a great remodeling experience, and we thank them. We'd recommend your company to anyone!
   Sincerely yours, [signed]

  • FROM SUE AND BILL (south of Pittsford, NY), who've now had THREE bathrooms redone, and have signed up for a new kitchen this fall:

Jim-- great job so far! Thanks for being so neat [triple underlined]. See you next week!

[Sometimes brevity is all you need from a multi-repeat customer!  ~Jim]

  • FROM JOHN AND DORA (north of Spencerport, NY), who got a sweet snow-white kitchen with a subway-tile backsplash (also white!):

[excerpted from a long letter to our GC, McKenna Plumbing, Inc. about the whole process]
   My wife Dora and I recently had a kitchen installed by your company. I can't describe how happy and satisfied my wife is with the end result. You can imagine the gleam in her eye when her friends' comments include, "beautiful, gorgeous, stunning, and WOW". ...
   What I'm writing about is not to thank you for the beautiful kitchen, but to compliment you on the great staff you have working for you. Not once during the whole process was I disappointed or turned off by something said or done by your employees. At every step of the way I was very impressed with their knowledge and experience. The relaxed, friendly manner in which they conducted themselves helped control our anxieties and concerns. The respect they showed not only to Dora and me, but also to our home and property was beyond anything I could have expected. Thank you.
   Of course I feel the need to mention a few people by name... Jim Bessey installed the cabinets. He was an artist at work. His work was absolutely perfect. I learned a lot from him because he had the patience to answer all of my questions. He always had a practical solution to any problem. It was a pleasure to have him working in my home...
   Thanks for having such great people working for you. We know we came to the right place for our new kitchen.
   Sincerely, [signed]

  • FROM JIM, who really really appreciates it when our customers take the time to put their kind words in writing. 
   Thank you all, most sincerely!

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